The closure of Social Security Administration (SSA) physical offices in response to the pandemic has made it difficult for some people to use SSA services. SSA recently responded by increasing outreach to vulnerable populations and the people who assist them. This article describes and provides links to the new resources.
People Helping Others Website
The information on the “People Helping Others” website is mostly for people who help others with SSA claims and other services. Topics include:
The convenience of being able to quickly locate the exact information needed, and then determine where and how to submit required applications and documents is particularly useful. Especially while in-person help at local SSA offices is extremely limited, the People Helping Others website will help those helping others to use SSA services.
Social Security’s new Outreach Website includes a variety of resources divided into two main categories. The first category is outreach resources and materials. It includes practical information such as how to reach SSA during the pandemic. It also includes outreach materials to specific groups such as the deaf and hard of hearing, faith-based and community groups, and people who are blind or visually impaired. The second category is for the SSI program for kids. It has information on the programs and guides for school professionals, parents, and guardians on the programs that SSA has for children.
Faith and Community Groups Website
SSA wants to encourage faith and community based groups to assist people who use its services. Its new website describes how they can help and it includes links to helpful resources. One is an outreach toolkit, a 17-page document with articles to help people understand and access SSA services. Also included are links to SSA fact sheets, social media, and blog. Another link explains how groups can request a speaker.
SSA announced that it is expanding available resources. Some upcoming improvements to look for include:
Resources from Legal Services
Legal Services of New Jersey (LSNJ) also provides information and, in some cases, representation to people in Social Security matters. Some of that assistance includes:
This information last reviewed: Apr 28, 2021