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During the COVID-19 pandemic the LSNJ Hotline will remain open during its normal business hours. Our Hotline staff will be working remotely and you may encounter delays when calling.

SSA Provides Guidance and New Contact Options During the Coronavirus Pandemic

Local SSA offices are currently closed to walk-ins and face-to-face appointments. However, there is a temporary new way for the public to contact local SSA offices with general inquiries. When you look up a local SSA office on their zip code office finder page, it now gives you a temporary “general inquiry” phone number for that particular local SSA office which people can call to reach someone there while those offices are closed to the public for in-person meetings. Previously, no such numbers were published and you had to call the national toll-free number, which has considerable delays.

If you have a scheduled Social Security hearing, you should call your local hearing office to discuss your case and the status of any hearing dates. You may be given the option of a hearing by phone. If you choose not to do your hearing by phone, your hearing will be postponed.

Visit SSA’s new coronavirus website for more information and ongoing updates. ​​​​

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